Privacy Policy
Governing Law: Australia (Commonwealth of Australia)
This Privacy Policy (“Policy”) explains how Qont, being services provided by Qont Inc., collects, holds, uses, and discloses personal information in connection with its website, enquiries, quote requests, bookings, customer communications, and service operations. This Policy applies to website visitors, individuals who contact Qont, customers, and other persons whose personal information is handled by Qont in the course of its business.
I. Purpose
The purpose of this Policy is to describe how Qont handles personal information and to provide a clear statement of Qont’s privacy practices across website use and service-related business activities.
II. Information Qont May Collect
Qont may collect personal information reasonably necessary for its business activities. This may include a person’s name, phone number, email address, residential address, service address, billing details, company details, position or job title, enquiry contents, quote request details, booking details, site details, uploaded documents, correspondence, and website usage data. Where a person provides information about another person, Qont may assume that the person providing the information is authorised to do so.
III. How Information Is Collected
Qont may collect personal information directly from the individual when the individual uses the website, submits an enquiry, requests a quote, books a service, completes a form, uploads a document, contacts Qont by phone or email, or otherwise interacts with Qont. Qont may also collect information from public sources, customer representatives, site contacts, contractors, payment providers, software systems, and service-related records where reasonably necessary for business operations.
IV. Why Qont Collects Personal Information
Qont may collect, hold, and use personal information for purposes including responding to enquiries, preparing quotes, managing bookings, providing services, maintaining service records, processing invoices, administering customer accounts, communicating with customers, planning site attendance, maintaining compliance records, managing business operations, and meeting legal or regulatory obligations. Qont may also use personal information for internal administration, recordkeeping, quality control, dispute handling, and safety-related communication where relevant to its services.
V. Website Use, Analytics, and Tracking
Qont may use essential website functionality tools and basic analytics in connection with the website. Qont may collect limited website usage data such as browser or device information, page access information, and form submission activity to help operate, maintain, and improve the website. Qont does not state that it sells personal information or uses advertising-based profiling through the website. Website-related data may be handled through ordinary website hosting, security, and software tools reasonably required for operation.
VI. Disclosure of Personal Information
Qont may disclose personal information where reasonably necessary for business operations. This may include disclosure to contractors, subcontractors, payment providers, software providers, IT providers, website providers, cloud or storage providers, insurers, accountants, lawyers, professional advisers, and regulatory or government authorities where disclosure is required or authorised by law. Qont may also disclose personal information where reasonably necessary to coordinate attendance, deliver services, manage customer requests, investigate incidents, or protect lawful business interests.
VII. Storage and Protection of Information
Qont may store personal information in physical records, email systems, administrative systems, accounting systems, cloud platforms, job management tools, or other business systems used in its operations. Qont takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, unauthorised disclosure, or unauthorised modification. Despite this, no system can be guaranteed to be completely secure.
VIII. Retention of Information
Qont may retain personal information for as long as reasonably necessary for business, legal, operational, accounting, safety, compliance, or dispute-related purposes. When personal information is no longer reasonably required, Qont may delete, destroy, de-identify, archive, or otherwise manage it in accordance with its recordkeeping practices and legal obligations.
IX. Access and Correction
A person may request access to personal information held by Qont about that person and may request correction of inaccurate, incomplete, or out-of-date information. Qont may require reasonable verification before acting on a request. Qont may refuse access or correction where permitted by law, but will respond to the request in a reasonable timeframe.
X. Privacy Complaints
A person may make a privacy complaint to Qont if the person believes Qont has handled personal information in a way that is inconsistent with applicable privacy obligations. Qont will review and respond to privacy complaints within a reasonable timeframe.
XI. Privacy Contact
Requests for access, correction, or privacy complaints may be directed to:
Qont may request sufficient information to identify the relevant records and verify the identity of the person making the request.
XII. Overseas Handling
Qont may use business systems or service providers that store or process information using cloud or software infrastructure that may not always be located in the same jurisdiction as the individual. Where this occurs, Qont will use such providers only where reasonably appropriate for business operations.
XIII. Changes to This Policy
Qont may update or revise this Policy from time to time. The most current version published by Qont will apply from the time it is published or otherwise issued.
XIV. Governing Law
This Policy is governed by the laws of Australia (Commonwealth of Australia).