Terms & Conditions / Service Agreement Acceptance
Governing Law: Australia (Commonwealth of Australia)
This Terms & Conditions / Service Agreement Acceptance (“Acceptance”) is used by Qont for residential, commercial, and industrial clients. This document records the client’s acceptance of the applicable quote, the defined scope of work, and Qont’s Terms & Conditions as one combined service package.
I. Parties
This Acceptance applies between Qont, being services provided by Qont Inc., and the client identified below.
II. Acceptance of Quote, Scope, and Terms
By signing this Acceptance or by providing written acceptance by email, the client confirms acceptance of the applicable quote, the scope of work described in that quote or any attached service description, and Qont’s Terms & Conditions. These documents are to be read together and form the basis on which Qont may schedule, attend, and perform the requested services.
III. Scope of Work
The client acknowledges that Qont’s services are limited to the work described in the accepted quote, service description, or other written scope issued by Qont. Any work not expressly included in the accepted scope is outside the original service package unless later approved as a variation.
IV. Payment Agreement
The client agrees to pay all quoted amounts and all approved variation amounts in accordance with Qont’s invoice terms. The client acknowledges that Qont may issue invoices, payment requests, or related billing documents in accordance with the accepted quote and Qont’s Terms & Conditions.
V. Variations
The client acknowledges that additional work, changed scope, extra equipment, access issues, unsafe conditions, customer-requested changes, or site-related circumstances may result in additional charges. Where practicable, such variations are to be approved before the additional work proceeds. If a variation is necessary because site conditions, customer instructions, or access circumstances differ from what was originally disclosed, Qont may issue revised pricing, revised scope, or both.
VI. Client Authority
The client confirms that the client has lawful authority to request the services, to approve the quote and scope, and to allow Qont to attend the relevant site or property. If the client is acting on behalf of a company, owner, occupier, manager, or other principal, the client confirms that the client is authorised to bind that party to the accepted quote, scope, and Terms & Conditions.
VII. Reliance on Information Provided
The client acknowledges that Qont may rely on the information provided by the client when preparing the quote, scheduling the work, and determining the expected service scope. If the information supplied by the client is incomplete, inaccurate, or materially different from actual site conditions, Qont may vary the scope, the attendance, the timing, the pricing, or the service method as reasonably required.
VIII. Method of Acceptance
This Acceptance may be completed by either of the following methods. The client may sign this document and return it to Qont, or the client may send written acceptance by email confirming acceptance of the quote, scope of work, and Qont’s Terms & Conditions. Either method constitutes valid written acceptance.
IX. Governing Law
This Acceptance is governed by the laws of Australia (Commonwealth of Australia).
X. Client Acceptance
Client Name:
Company Name (if applicable):
Site / Service Address:
Quote Reference:
The client confirms acceptance of the applicable quote, the defined scope of work, and Qont’s Terms & Conditions.
Signature (Type Full Name):
Date:
XI. Email Acceptance Alternative
If acceptance is provided by email instead of signature, the client’s email should clearly state that the client accepts the quote, the scope of work, and Qont’s Terms & Conditions and should identify the relevant quote reference and site or service address.
Customer Information / Billing Details Form
Governing Law: Australia (Commonwealth of Australia)
This Customer Information / Billing Details Form (“Form”) is used by Qont, being services provided by Qont Inc., to collect customer, site, and billing information for residential, commercial, and industrial services. The information provided in this Form may be used for enquiries, quoting, scheduling, invoicing, recordkeeping, and service administration.
I. Customer Details
II. Service Location Details
III. Billing Details
Note: Qont will send an invoice for all services rendered to the billing details provided below. No banking details or payments are required on this form.
IV. Authority Confirmation
The person completing this Form confirms that the information provided is true, accurate, and current to the best of their knowledge. The person completing this Form further confirms that they are authorised to provide the billing details set out in this Form and, where applicable, to request or arrange services on behalf of the relevant individual, business, property, or site.
V. Customer Confirmation
Site Access and Customer Authority Confirmation
Governing Law: Australia (Commonwealth of Australia)
This Site Access and Customer Authority Confirmation (“Confirmation”) is used by Qont, being services provided by Qont Inc., to confirm that the customer or site representative requesting services is authorised to do so and will provide the site access, information, and cooperation reasonably required for attendance and service delivery.
I. Customer Authority Confirmation
The person signing this Confirmation confirms that they are authorised to request the work, approve attendance, identify the relevant site, equipment, or work area, and provide instructions relating to attendance and service delivery. The person signing this Confirmation further confirms that they have authority from the owner, occupier, manager, tenant, company, or other responsible party, where applicable, to request the work and grant Qont access to the relevant site or premises.
II. Site Access Confirmation
The customer confirms that Qont will be provided with safe and reasonable access to the site, the relevant work area, and any relevant equipment or assets necessary for the requested services. The customer further confirms that Qont will be given access to any responsible site contact reasonably required to facilitate attendance and service delivery.
III. Disclosure of Site Conditions
The customer confirms that any known hazards, access restrictions, permit requirements, induction requirements, locked areas, access limitations, isolation requirements, or other site conditions relevant to attendance or service delivery will be disclosed to Qont before attendance. If any site condition changes after this Confirmation is provided, the customer must notify Qont as soon as reasonably possible.
IV. Customer Acknowledgment
The customer acknowledges that Qont may rely on the information and authority provided in this Confirmation when scheduling attendance, preparing for the service, and entering the site. The customer further acknowledges that if access is unavailable, if authority is lacking, or if required site conditions are not disclosed, Qont may delay, suspend, vary, or refuse attendance and may apply any reasonable call-out, reattendance, standby, or cancellation charge permitted under the applicable service terms.
V. Customer Confirmation
